Bank2Loyalty and Aurora join hands.
“The ingenious help for staff”. With these words Aurora was first presented to the team of Bank2Loyalty by Industrious. When you know who your customer is, this information can be made available to the staff in the shop. A win-win situation.
As a retailer, you want your staff to sell as well as possible. This will give them a sense of satisfaction and the company itself also benefits. E-tail and Retail have been separate worlds for years but that is all going to change.
Instant access to customer information.
It takes a lot of time to properly train staff and time isn’t always on our hands. With Aurore, you can offer your staff some support in the store. The customer will be recognized at the door by Bank2Loyalty and customer data will be forwarded directly from the database to the nearest available colleague. The advantage in this is you can help the customer adequately and have insight into their customer journey.
There will be more time for a real connection because the employee can skip certain questions. This connection will empower a ‘click’ and turns an unknown consumer into a loyal, well-known customer.
Information always at your disposal.
By using Aurore, the company determines, from a central level, which information is passed on to the employee. This can work very well for certain campaigns and promotions. At the same time the employee doesn’t have to remember everything and can be used optimally on the shop floor.
Overall, Bank2Loyalty recognizes the customer and establishes a link with the database. Aurora then sends the data in real time to the employee who can use it immediately.
Ask for a demonstration.
Click here and ask for a demonstration. Send an email to email@example.com or give us a call at +31(0)478206900.